FAQs
Quick answers to frequently asked questions
Children’s Parties FAQs

1
What is your reservation/cancellation policy?
A 25%-50% non‐refundable deposit is required at the time of booking to secure your reservation. Full balance is due 7 days prior to the event. Any event canceled with less than 30 days notice will forfeit their deposit along with any payments made.
2
May I reschedule an event after a deposit has been paid?
If you provide at least 30 days notice you may reschedule your event and apply your deposit to any available date or time within the next two months (The Five cannot guarantee availability for rescheduled events). Bookings may only be rescheduled once. Events rescheduled for dates greater than 2 months from your original date will require a new deposit.
3
What is included in the Kid’s Party Packages?
Our Premium Party Package, venue rental for 3 Hours, Themed Décor, Pizza (2 slices/child), Drinks, Snacks, Game Room and Activities, Party Host, Party Invitation, custom treats and goody bags for up to 15 children.
Our Lux Party Package includes venue rental for 4 Hours, Backdrop Wall Décor & Multiple Props, Organic Balloon Garlands, Ceiling Balloon Garland, Backlighting, Luxury Décor – Table Linens, Kids Table Décor, Chiavari Chairs, Chair Sashes, Charger Plates, Centerpieces, Napkins, Tableware, and Flatware, Custom Treats, Custom Favors and Goody Bags for Child Attendees, Welcome Sign, Game Room & Activities, Pizza (2 slices/child), drinks, and snacks for up to 20 children.
4
What type of activities are available for the Kid’s Party Packages?
Our venue includes a game room/lounge with a host of game including, Foosball, Air Hockey, Giant Checkers, Giant Jenga, Cornhole, Giant Connect Four, Soft-Play Toddler Area with Ball pit, along with a host of other games. You may also add on our White Bounce House, painting canvas or ceramic craft activities for an additional fee.
5
May I bring my own cake?
Yes, guests are allowed to bring in their own cake.
6
May I bring outside food into the facility?
Yes, guests are allowed to bring outside food. It is the guest’s responsibility to bring plates, cups and utensils for any outside food provided. Plates and utensils are provided for cake brought in for the guest of honor, along with pizza, drinks and snacks provided by The Five.
7
How early may I arrive before my reserved time?
Guest of Honor and family may arrive 15 minutes prior to your reserved time.
8
May I add extra time to my event?
Yes, guests may add-on additional time at a rate of $150/hour.
9
What is your cleaning policy?
The venue rental package includes post cleaning provided by The Five! Guest are only responsible for clearing any items they provided.
10
What is your venue capacity for children’s parties?
Our Max count for children’s parties is 24 children and 50 adults.
Events/Venue Rental FAQs

1
What is your reservation/cancellation policy?
A 25%-50% non‐refundable deposit is required at the time of booking to secure your reservation. Full balance is due 7 days prior to the event. Any event canceled with less than 30 days notice will forfeit their deposit along with any payments made.
2
What is your venue capacity?
Round Tables – Max Capacity (80),
Rectangle Tables – Max Capacity (100),
Standing Room/Cocktail/Theater Seating – Max Capacity (120)
3
How early may I arrive before my reserved time?
The reserved time includes set-up, and tear down of items not provided by The Five. Client, guest and approved vendors (i.e. caterer/DJ) may not arrive prior to the reservation start time and must have all items removed by the reservation end time.
4
May I bring outside food into the facility?
Yes, guests are allowed to bring outside food. It is the guest’s responsibility to bring plates, cups and utensils for any outside food provided. Exception: Tier 3 Package, includes plates, glasses, flatware, napkins, and utensils.
5
May I rent the venue and decorate myself?
Yes, guests are allowed to decorate however The Five does not allow the use of Third Party Event Decorating Companies/Services.
6
May I add extra time to my event?
Yes, guests may add-on additional time at a rate of $150/hour.
7
Do you have a kitchen?
Our Hamilton Rd location has a kitchenette with a refrigerator, microwave, sink and prep area.
8
What is your cleaning policy?
The venue rental package includes post cleaning provided by The Five! Guest are only responsible for clearing any items they provided.
9
How do I schedule a venue tour?